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Customer Service Advisor

  • City / Town: GBR-ENG-Luton
  • Date posted: Oct 16 2017 10:30AM
  • Sector: Pharmaceutical/Medical Sales
  • Employee status: Regular
  • Employment status: Full Time
  • Job reference: 1718914
  • Consultant: Debbie Wyke

Do you have experience in delivering excellent customer within a telephone based environment and have the desire to branch out and partner with one of the key health organisations in the industry to develop innovative solutions?  QuintilesIMS needs you! 


QuintilesIMS is looking for a Customer Service Advisor to join an established team based within their client’s offices in Luton. The client is a Global Pharmaceutical Company which you will be representing by providing an excellent telephone based service to healthcare professionals.  Hours of work are 8:30 to 16:30pm Monday to Friday.


This target orientated and varied role is great if you enjoy providing outstanding customer service to healthcare professionals, mainly nurses, building strong relationships for on-going contact and discussions regarding your service and approved product information, and have the opportunity to learn in detail about different therapy areas and medicines.


If you have a background in customer services or looking for your first role into industry with some phone experience, used to working to targets or have an avid interest in biology/healthcare and would enjoy working in a competitive and fun environment or someone looking for a step towards a career in medical sales then this is a great opportunity for you!
In return for your dedication, you will receive an excellent benefits package, long term career opportunities and continuous professional development with a global employer- putting people at the heart of its business.



• Helped develop or commercialize 98 of the Top 100 best-selling products of 2015

• Ranked in top 25 Best Place to Work Global Awards

• Investors in People Gold Standard

• Named as a 2016 World’s Most Ethical Company® by the Ethisphere Institute    

• Britain’s Healthiest Company 2013 & 2014

• A Fortune 500 company


Excellent Salary & Bonus
Life Assurance, Pension & Private Health Insurance
Additional Voluntary Benefits available including:
Health Insurance (Dental, Health Screen and Optical)
Health Clubs and Gym Discounts
Childcare Vouchers
Give As You Earn


Customer centric and service orientated mind-set

Excellent communication and relationship building skills

Previous telephone based customer service experience ( e.g. Retail, Outsourcing, Banking)

Ability to work independently with little supervision

Strong organisation and administration skills

Previous experience in meeting contact/call targets

Computer proficiency (Word, Excel, Outlook)

Ability to assimilate new information quickly and A level (equivalent) education

Problem solving skills

Flexibility and resilience

Interest in Science/Human Biology

Full eligibility to work in the UK

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